A daughter's bright, brief life marks a stark contrast between before and after. Through the lens of grief, creative work and the world look different.
For an eager fifteen-year-old, a visit to relatives in Lebanon is characterized by hospitality, discovery, and bliss, followed by a fiery taste of culture shock.
The process of designing a new wayfinding system for a museum requires research, prototyping, observation, and storytelling. Only at the very last does it involve the “graphic” in graphic design.
Two years down a long, hard path culminate in bitter failure. In its wake, a realization emerges, and along with it a return to an old, familiar love.
By concealing complexity, we may miss opportunity for more powerful, meaningful engagement. Technology doesn't have to be invisible; rather, its complexities can be made appropriately visible.
In the face of a plumbing distaster, a botched solution evokes greater empathy for the distinctly human, often irrational people who use the products we design.
The future of web design can be saved if web applications are built not only for humans but for humanity, and made to last. To solve deeper problems, technology may need ask more from its users.
A first job out of university is awkward, even funny, and a little challenging. Then a national epidemic and a heartbreaking call lends new gravity to the work at hand.
"What do you do?" may be a hard question to answer. But when we learn to articulate the complexity and value of our work, we gain not only better understanding but greater respect for our profession.
The same bit of advice, repeated over time, is at first frustrating and impenetrable. But at last, with a little background information, it becomes invaluable.
A welcome end of the rock star era gives way to the dawn of great design teams. With it comes the need for visionary leadership to help people see that which does not yet exist.
When a spouse becomes a client, the business relationship takes a surprising turn. In its aftermath, the experience offers a lesson in humility and thoughtful communication.